Privacy Policy
Last updated: 11/18/25
Mainstay Digital (“Mainstay”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit mainstaydigital.com or interact with our services, marketing, contact forms, SMS programs, and digital tools (together, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
-Name
-Email address
-Phone number
-Company name
-Job title
-Information submitted through contact forms or demo requests
-Communication preferences and messages you send us
-Information provided through SMS opt-in programs
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
-IP address
-Device information
-Browser type
-Pages visited
-Time spent on site
-Referring URLs
-Cookies and tracking identifiers
-Analytics data from tools such as Google Analytics, HubSpot, and similar technologies
1.3 Information From Third Parties
We may receive business contact or marketing data from:
-CRM platforms (e.g., HubSpot)
-Advertising networks
-Analytics providers
-Public business databases
Note: At times, integrations (such as CRM or analytics platforms) may automatically sync or ingest information. If information is collected through these integrations unintentionally, it is handled under this Privacy Policy and may additionally fall under the policies of those third-party platforms.
We do not knowingly collect personal information from children under 13.
2. How We Use Your Information
We use collected data to:
-Provide, operate, and improve our Services
-Respond to inquiries and customer support requests
-Support marketing activities, including email outreach, automated follow-ups, and lead-nurturing efforts
-Send marketing communications (only when permitted)
-Analyze website performance and user behavior
-Personalize website content
-Develop new features, products, and offerings
-Maintain security and prevent fraud
-Comply with applicable laws and regulations
3. Legal Bases for Processing (GDPR)
If you are located in the EEA, UK, or Switzerland, we process your personal information based on:
-Consent (e.g., marketing communications, cookies)
-Legitimate interests (e.g., analytics, business development, website operations)
-Contract performance (e.g., responding to contact submissions)
-Legal obligations
4. Cookies & Tracking Technologies
We use cookies, pixels, analytics tools (such as Google Analytics), CRM tracking (HubSpot), and similar technologies to understand usage, improve the website, and support marketing efforts.
You can manage cookies through your browser settings and (where required by law) through our cookie consent tools.
5. How We Share Information
We may share information with:
-Service providers (HubSpot, Microsoft, Google, hosting providers, analytics tools)
-Business partners assisting in sales, operations, or customer success
-Affiliates or subsidiaries
-Legal authorities, when required by law
-Contractors or vendors operating on our behalf
We do not sell or rent personal information.
SMS Privacy:
Phone numbers collected for SMS communications or SMS opt-in programs are never shared with third parties or affiliates for marketing purposes, and are used solely for delivering opted-in SMS content.
6. International Data Transfers
Your information may be stored or processed in the United States or other countries.
When transferring data from the EU/UK/EEA, we rely on:
-Standard Contractual Clauses (SCCs)
-Data Processing Agreements (DPAs)
-Other legally recognized safeguards
7. Data Retention
We retain personal information only as long as needed for:
-Business operations
-Legal and compliance obligations
-Sales and marketing purposes (unless you opt out or request deletion)
8. Your Rights
8.1 Rights for All Users
You may request:
-Access to personal information
-Correction of inaccurate information
-Deletion of your data
-Restriction or objection to certain processing
-Opt-out of marketing communications
To exercise any rights, contact:
operations@mainstaydigital.com
8.2 California Residents (CCPA/CPRA Rights)
California residents have the right to:
-Know categories and sources of information collected
-Know the purposes of use
-Know whether we “sell” or “share” personal information (we do not)
-Access personal information
-Request deletion
-Request correction
Opt out of “sharing” for cross-context behavioral advertising
Non-discrimination for exercising rights
operations@mainstaydigital.com
8.3 GDPR Rights (EU/EEA/UK)
You also have:
-Right to data portability
-Right to withdraw consent
-Right to lodge a complaint with your local data protection authority
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
This includes protections implemented by our service providers (HubSpot, Microsoft, Google, etc.).
We also rely on industry-standard security practices built into these third-party platforms, including encryption, access control, and data integrity safeguards.
However, no method of transmission is fully secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version.
Optional update notice: When appropriate, we may notify users of significant policy updates via email or through notices on our website.
12. Contact Us
If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact:
Mainstay Digital
operations@mainstaydigital.com
mainstaydigital.com